TERMS OF SERVICE
SIGNATURE OF CROATIA
This site is owned, operated and provided by Signature of Croatia Inc. By accessing or using the site (including any current and future version of the Site), or by booking a reservation, you acknowledge that you have read, understood and agree to these terms and conditions
ABOUT SIGNATURE OF CROATIA
Signature of Croatia is a Corporation organized and organized and existing under the laws of the State of Illinois, with a principal place of business at 333 South Wabash Avenue, Suite 2700, Chicago, Illinois 60604, USA. As used herein, “Reservation Service” means the online reservation service (including the facilitation of payments) used for making reservations with Suppliers on the Site. Signature of Croatia operates web sites at www.signatureofcroatia.com and/or www.signatureofcroatia.villas and may operate other web sites as well (the “Site”). You may send general inquiries to email@example.com.
SCOPE OF OUR RESERVATION SERVICE
Signature of Croatia provides a web site through which Suppliers can advertise their services for reservation and through which visitors can make reservations. As used herein, “Supplier” means any Accommodation (e.g., hotel, villa, apartment or other accommodation facility), as well as any attractions, museums, tours, cruises and any other travel related service as from time to time is available for reservation on the Site. By making a reservation through the Site, you enter into a direct legally binding contractual relationship with the Supplier with which you have made a reservation. Signature of Croatia is solely an intermediary between you and the Supplier.
When rendering our Reservation Service, the information that we disclose is based on the information provided to us by Suppliers. Although Signature of Croatia will use reasonable skill and care in performing the Reservation Service, Signature of Croatia will not verify the information and does not guarantee that the information is accurate, complete or correct, nor is it responsible for any errors in the information. Each Supplier is responsible for the accuracy, completeness and correctness of the information.
The Reservation Service is made available for personal and non-commercial use only.
NO CHARGE FOR BROWSING THIS SITE
The use of the Reservation Service is free of charge. In other words, Signature of Croatia will not add a surcharge (apart from any specific fees mentioned herein) to the cost of reservations for the use of this Site. However, Suppliers will pay Signature of Croatia a commission whenever you book a reservation through this Site. Moreover, as noted more fully below, Signature of Croatia may modify these terms and conditions in the future, including by adding a fee or a charge for the use of its Reservation Service.
THE RESERVATION PROCESS
In order to find an appropriate reservation for a Customer, Signature of Croatia may send the Customer a booking form that allows the Customer to specify his or her preferences and requirements relating to the services that the Customer wishes to be supplied by a Supplier. The booking forms may allow the Customer to specify his or her budget, the characteristics of the Accommodation or other travel related service, the characteristics of a particular desired travel package, or other Customer preferences or requirements.
The Reservation Service on the Site also allows Customers to request booking of potential reservations. When a Customer requests a booking through the Site, Signature of Croatia will determine whether the booking is available with the Supplier. Signature of Croatia will convey to the Customer whether the booking is available, as well as the price (the “Reservation Price”). If, in response, the Customer indicates that he or she will make the reservation, the Supplier will hold the reservation for 24 hours. During this 24 hour period, the Supplier will not offer a second potential purchaser the Accommodation or other travel related service. Signature of Croatia will then require the Customer to make a deposit within the 24 hour period (hereafter the “Initial Deposit”). If the Customer does not make the Initial Deposit within that 24 hour period, the Supplier will consider the reservation as terminated and other purchasers may reserve the Accommodation or other travel related service for the time period requested. On the other hand, if the Customer makes the Initial Deposit within the 24 hour period, then the booking will be considered active. Once the booking is active, Signature of Croatia will send an agreement to the Customer. The agreement will be specific to the Accommodation being rented or other travel-related service secured. The agreement will include the Reservation Price, which will be quoted in Euros. Once the Initial Deposit is made, a contractual relationship is established between the Supplier and the Customer.
The size of the Initial Deposit is dependent upon how close in time the reservation is made to the anticipated stay or other provision of the Supplier’s service. If the stay or other provision of the Supplier’s service is scheduled to begin 90 or more days after a provisional reservation is made, the Customer is required to pay Signature of Croatia an Initial Deposit of at least 30% of the Reservation Price during the 24 hour provisional reservation period in order to make the reservation active. The remaining portion of the Reservation Price, up to 70%, shall be paid by the Customer no later than 90 days before the anticipated stay or other provision of the Supplier’s service. If the stay or other provision of the Supplier’s service is scheduled to begin less than 90 days after a provisional reservation is made, the Customer is required to pay Signature of Croatia the full amount of the Reservation Price as the Initial Deposit during the 24 hour provisional reservation period in order to make the reservation active.
NO CONTRACTUAL RELATIONSHIP WITH SIGNATURE OF CROATIA
You agree that there is no contractual relationship between you and Signature of Croatia. Complaints or claims concerning any service offered, rendered or provided by the Supplier are to be dealt with by the Supplier. If you have complaints about the Supplier’s Accommodation or other travel-related services, you agree that your sole recourse is to pursue your complaint with the Supplier, irrespective of whether your claim relates to an alleged deficiency of the Accommodation or other Supplier travel-related service, to the Supplier’s cancellation of the Accommodation stay or other supplier travel-related service or to any other claim.
Notwithstanding that Signature of Croatia is not responsible for, and disclaims any liability, in respect of claims relating to Supplier services and obligations, Signature of Croatia may at all times and at its sole discretion (a) offer customer support services to a Customer, or (b) otherwise assist a Customer in his or her communication with the Supplier.
BANK TRANSFERS AND CREDIT CARD PURCHASES
Signature of Croatia facilitates payment for the reservation for and on behalf of the Supplier. Any payment facilitated by Signature of Croatia will constitute payment of all or part of the Reservation Price.
Signature of Croatia offers the opportunity for reservations to be paid via bank wire, other electronic transfer, Credit Card or Debit Card during the reservation process. Payment is safely processed from your credit/debit card or bank account to the bank account of Signature of Croatia. If the Customer makes payment, or partial payment, of the Reservation Price to Signature of Croatia by bank wire or other electronic transfer, then the Customer is also responsible for paying any bank wire fee or charge or other electronic transfer fee or charge, including fees charged by Signature of Croatia’s bank at the receiving end. If the Customer makes payment, or partial payment, of the Reservation Price to Signature of Croatia by credit or debit card, then the Customer will also be responsible for a 2.3% surcharge for American Express payments, a 1.2% surcharge for other credit card payments, and a 0.6% surcharge for debit card payments.
Signature of Croatia is not responsible or liable for (and has no obligation to verify) any inaccurate credit card number that you provide.
As noted earlier, the Reservation Price will be quoted in Euros. However, Signature of Croatia will accept an equivalent payment in U.S. dollars at the exchange rate applicable at the moment of the payment provided, however, that if a Customer makes payment in U.S. dollars, then the Customer is also responsible for paying any bank foreign exchange or conversion fee, commission or charge.
Signature of Croatia is responsible for paying any bank fees or charges associated with the payments that it makes from its bank account to that of the Supplier.
CANCELLATION AND NO SHOW POLICY
The Customer’s Initial Deposit is non-refundable. Signature of Croatia’s policy of not refunding the Initial Deposit applies irrespective of whether it required the user to pay all or part of the Reservation Price as the Initial Deposit.
As to any payments of all or part of the Reservation Price made after the Initial Deposit (the “Subsequent Payments”), the Customer’s entitlement to a refund of any such payment is dependent on Signature of Croatia’s cancellation and refund policy. If the Customer cancels more than 120 days from the anticipated stay or other provision of the Supplier’s service, the Customer is entitled to the return of any Subsequent Payments up to 70% of the Reservation Price. If the Customer cancels 90-119 days from the anticipated stay or other provision of the Supplier’s service, the Customer is entitled to the return of any Subsequent Payments up to 50% of the Reservation Price. If the Customer cancels less than 90 days from the anticipate stay or other provision of the Supplier’s service, the Customer is not entitled to a return of any Subsequent Payments.
VOUCHER, DIRECTIONS AND SECURITY DEPOSIT
Once the Reservation Price is fully paid, Signature of Croatia will send the Customer a Voucher, Directions and, if the customer has reserved an Accommodation, a Security Deposit form. The voucher specifies the Supplier, the time of the reservation and other characteristics and possible conditions related to the reservation. The Directions document specifies how to reach the Customer’s destination. The Security Deposit form contains the terms related to the Customer’s obligation to pay a security deposit to the Supplier prior to staying at the Accommodation.
USE OF THIS SITE
You agree to use this Site solely for the purpose of booking or potentially booking reservations. In using the Reservation Service, you agree that you will not: (1) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; (2) interfere with or disrupt, or attempt to interfere with or disrupt, the content or severs or networks connected to this site; (3) engage in any fraudulent activities; (4) use any robot, bot, spider, other automatic device, to monitor or copy the Site or its content.
In order for Signature of Croatia to provide its Reservation Service to Customers of its web site, we need a correct e-mail address. By completing a booking, you agree to receive information from us at the e-mail address you have provided. Our electronic correspondences may include information about the time of your reservation, and other information about your anticipated stay at an Accommodation or other provision of the Supplier’s service.
The Site may use or require that your computer accept “cookies.” Cookies are small text files that are stored on your computer to keep track of settings or data for this Site. By agreeing to these Terms, and to the extent permitted by law, you consent to the transmission of any personal information, over a communication network or otherwise, and in electronic form or otherwise, from any location in the world to any other location in the world, including, but not limited to, such transmissions from any European Union Member country to any other country in the world.
DISCLAIMERS AND LIMITATIONS OF LIABILITY
Signature of Croatia is not liable for any incorrect contact information that you provide to Signature of Croatia, including any wrong or misspelled email address or inaccurate or wrong mobile phone information.
Signature of Croatia also disclaims any liability or responsibility for any claim based in whole or in part on a communication that you have with a Supplier.
Signature of Croatia also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing of the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
Signature of Croatia publishes information on its Site about Suppliers that is provided by Suppliers. Any opinions, facts, statements or other information or content expressed or provided by Suppliers are those of the Supplier and are not those of Signature of Croatia. Signature of Croatia disclaims all liability for the accuracy of such information.
To the fullest extent permitted under applicable law, you understand and agree that Signature of Croatia, it’s owners, officers and employees, and any Supplier providing content to the web site, shall not be liable for any indirect, incidental, special, consequential, punitive or any other damages relating to or resulting from any alleged claim arising out of your use of the Reservation Service or Site or any service or site you access through a link from the site. Such claims may include, but are not limited to, alleged damages for errors, omissions, interruptions, defects, delays, computer viruses, loss of profits, or loss of data.
Signature of Croatia shall have no liability for any damages resulting from any failure to perform any obligation hereunder or from any delay in the performance thereof due to causes beyond Signature of Croatia’s control, including without limitation, acts of God, war, government actions, acts of terrorism, fire, casualty or any technical or communications failure.
INTELLECTUAL PROPERTY RIGHTS AND OWNERSHIP
Unless stated otherwise, the software required for Signature of Croatia’s Reservation Service or available at its Site and the intellectual property rights (including the copyrights, trademarks or patents) covering the content of, or software used in, this Site is owned by Signature of Croatia.
Signature of Croatia exclusively retains ownership of all rights, title and interest in and to all intellectual property rights related to this Site and its provision of the Reservation Service to Customers of the Site. You acknowledge that Signature of Croatia has and retains exclusive ownership of all proprietary rights in the Content of this Site. You also acknowledge that this Site and its content has been created, compiled, prepared, selected and arranged by the Signature of Croatia or its contributors through the expenditure of substantial time, effort and money, and that it constitutes the valuable property and copyrighted information of Signature of Croatia. The look and feel, appearance, organization and layout of the content are proprietary to Signature of Croatia.
The Site employs various trademarks and service marks of Signature of Croatia. You may not use or display such marks in any manner without the prior written permission of Signature of Croatia.
Apart from accessing this web site for the sole purpose of using the Reservation service, you are not entitled to distribute, disclose, copy, publish, reproduce, display, promote, market, transmit, disassemble, reverse engineer or integrate the content of this Site without the written permission of Signature of Croatia. Any unlawful use of this web site will constitute infringement of the intellectual property rights of Signature of Croatia.
Signature of Croatia has a right at any time to change or modify the terms and conditions applicable to use of this web site, or any part thereof, or to impose new conditions, including without limitation, adding additional fees and charges for use of the Reservation Service. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by any means including, without limitation, posting on the Site. Any use of the web site by you after such notice shall be deemed to constitute acceptance of such changes, modifications, additions or deletions.
If any provision of these Terms is or becomes invalid or non-binding, the Parties shall remain bound by all other provisions hereof.
These Terms shall be exclusively governed by and construed in accordance with the laws of the State of Illinois. Moreover, any disputes arising out of or in connection with these Terms shall exclusively be submitted to and dealt with by a competent court in Illinois.
The original English version of these Terms may have been translated into Croatian. The Parties hereby agree that the English version will be considered legally binding in a proceeding in a court of competent jurisdiction in Illinois.
These Terms do not need any signature or seal to make them valid, binding and enforceable.